CAUSE . . . . The original document number in the fold area is either blank or is an invalid document number. The original document number is used to tie the chargeback invoice back to a specific invoice for which the chargeback occurred. It is also used when creating Cash Basis accounting records to retrieve the accounting distribution. Therefore, if it is not a valid number, the chargeback invoice will not be tied directly to an original invoice. Also, if you are doing Cash Basis accounting, the Cash ledger will be off by the amount of the chargeback.

RESOLUTION . . Enter a valid original document number or press Enter to accept the blank or invalid original document number.