CAUSE. . . . . The amount you have entered cannot be applied against the specified document for one of the following reasons: 1. The positive amount applied is greater than the amount open. 2. The negative amount applied is less than the amount open. 3. The amount open is zero.

RESOLUTION . . Change the amount to be applied or the document number for the application. If you are attempting to change a chargeback amount in Cash Receipts, you must delete the check and then re-add it with the correct amount.